Cancellation & Refund Policy

Because MB Mart is Cash on Delivery only, you never pay before your groceries reach you. This policy explains how cancellations, returns and replacements work.

Cancelling an order

• You can cancel from My account → My orders while the order is "Placed" or "Confirmed".
• Once it is "Packed" or "Out for delivery", please call the store. You may refuse the order at the door; repeated refusals may lead to account suspension.
• We may cancel an order if items are out of stock or the address cannot be reached. You will see the reason in your order.

Checking your order at delivery

Please check the items, quantities and expiry dates before paying. If something is damaged, missing, wrong or expired, tell the delivery person — you will not be charged for it.

Problems found after delivery

• Report damaged, wrong or expired items on the same day (fresh produce, dairy and bread within 4 hours) by calling the store or emailing maamonibhandar@gmail.com with your order number and a photo.
• After checking, we will replace the item on your next delivery or adjust its value against your next order. Where a cash refund is due, it is paid in cash by the store.

Items we cannot take back

• Opened or used items, and personal-care or baby-care items with a broken seal — unless they were faulty or wrong.
• Fresh produce, dairy and bread after the reporting window above.

Coupons

If you cancel an order that used a coupon, the coupon use is returned automatically (where its limits allow).

Contact

Maamoni Bhandar, Mirza Bazaar, Udaipur, Tripura 799105 · maamonibhandar@gmail.com